Customer Terms of Service
Effective Date: September 26, 2025
WHEREAS, Quey, LLC, a Nevada limited liability company ("Company"), operates a digital platform that connects customers with independent contractor service providers for line-holding and queueing services in Las Vegas, Nevada; and
WHEREAS, Customer desires to access and use Company's platform to obtain line-holding services from independent contractor service providers; and
WHEREAS, the parties wish to establish the terms and conditions governing Customer's use of Company's platform and services;
NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:
1. DEFINITIONS
1.1 "Agreement" means this Customer Terms of Service Agreement, as it may be amended from time to time in accordance with Section 15.
1.2 "Company" means Quey, LLC, a Nevada limited liability company, and its successors and assigns.
1.3 "Customer" means the individual accessing or using the Services who agrees to be bound by this Agreement.
1.4 "Platform" means Company's website, mobile application, and related systems used to facilitate the Services.
1.5 "Queyer's" means independent contractors who provide line-holding services through Company's Platform.
1.6 "Services" means the platform services provided by Company to connect Customer with Queyer's for line-holding and queueing services.
1.7 "Third-Party Service Providers" means entities including Stripe, Inc., Twilio Inc., and other vendors that provide services integral to the Platform.
2. ACCEPTANCE AND ELIGIBILITY
2.1 Agreement Formation. By accessing or using the Services, Customer agrees to be bound by this Agreement and represents that Customer has read, understood, and agrees to comply with all terms and conditions herein.
2.2 Age Requirement. Customer represents and warrants that Customer is at least twenty-one (21) years of age and has the legal capacity to enter into this Agreement.
2.3 Legal Compliance. Customer represents and warrants that Customer's use of the Services shall comply with all applicable federal, state, and local laws and regulations.
2.4 Account Accuracy. Customer shall provide accurate, current, and complete information during account registration and shall promptly update such information as necessary to maintain its accuracy.
3. DESCRIPTION OF SERVICES
3.1 Platform Services. Company operates a digital platform that facilitates connections between Customers and independent contractor Queyer's for line-holding and queueing services in the Las Vegas, Nevada metropolitan area.
3.2 Independent Contractor Relationship. Customer acknowledges and agrees that all Queyer's are independent contractors and not employees, agents, or representatives of Company. Company does not employ, supervise, or control Queyer's in the performance of their services.
3.3 Service Facilitation Only. Company's role is limited to platform facilitation. Company does not provide line-holding services directly and makes no representations or warranties regarding the performance, availability, or quality of services provided by independent contractor Queyer's.
3.4 Third-Party Integration. Services utilize third-party platforms including Stripe, Inc. for payment processing, Twilio Inc. for communications, and other service providers. Such third-party services are subject to their respective terms and conditions.
4. CUSTOMER OBLIGATIONS AND CONDUCT
4.1 Information Accuracy. Customer shall provide accurate and complete information for all service requests including correct service location, timing requirements, and special instructions.
4.2 Payment Obligations. Customer shall pay all charges for Services in advance via Company's designated payment processing system. All payments are final and non-refundable except as specifically provided in Company's Refund and Cancellation Policy.
4.3 Communication Requirements. Customer shall maintain professional and courteous communication with Queyer's and Company personnel and shall respond promptly to communications regarding active service requests.
4.4 Venue Compliance. Customer is solely responsible for ensuring that service requests comply with applicable venue policies, local ordinances, and legal requirements.
4.5 Prohibited Uses. Customer shall not: (a) use the Services for any illegal, fraudulent, or harmful purpose; (b) harass, threaten, or engage in inappropriate conduct toward Queyer's or Company personnel; (c) attempt to circumvent the Platform to conduct direct transactions with Queyer's; (d) provide false or misleading information; or (e) violate any applicable laws or regulations in connection with the Services.
5. PRIVACY AND DATA COLLECTION
5.1 Privacy Policy Incorporation. Company's collection, use, and protection of Customer's personal information is governed by Company's Customer Privacy Policy, which is incorporated herein by reference.
5.2 Communication Consent. By providing contact information, Customer consents to receive SMS messages, emails, and push notifications from Company regarding service confirmations, updates, customer support, and essential service communications.
5.3 Location Data Consent. Customer consents to Company's collection and use of location data as necessary for service delivery, Queyer matching, and service verification as described in the Privacy Policy.
6. PAYMENT TERMS AND PROCESSING
6.1 Payment Requirements. All Services must be paid in advance through Company's secure payment processing system operated by Stripe, Inc. Customer authorizes Company to charge Customer's designated payment method for all applicable fees.
6.2 Service Fees. Company charges service fees which are disclosed at the time of booking. Service fees are non-refundable except as specifically provided in Company's Refund and Cancellation Policy.
6.3 Gratuities. Customer may provide optional gratuities for Queyer's. Company shall transfer one hundred percent (100%) of gratuities to the assigned Queyer without deduction.
6.4 Payment Processing Terms. All payment processing is subject to Stripe, Inc.'s terms and conditions. Company is not responsible for payment processing delays, failures, or disputes that are within Stripe's control.
6.5 Taxes. Customer is responsible for all applicable taxes associated with the Services. Company may collect and remit taxes as required by applicable law.
7. SERVICE DELIVERY AND LIMITATIONS
7.1 Service Scope. Services are limited to facilitating connections between Customer and available Queyer's for line-holding and queueing services. Services do not include making purchases, handling money beyond gratuities, or providing professional advice.
7.2 Service Availability. Company makes no guarantee regarding the availability of Queyer's at any specific time or location. Service availability depends on Queyer availability and other factors beyond Company's control.
7.3 Prohibited Locations. Services are not available at certain restricted locations including gaming floors of Nevada casinos, secure government facilities, private property where commercial activities are prohibited, and locations deemed unsafe by Company management.
7.4 Service Verification. Company uses GPS verification and other methods to confirm service delivery. Customer may be required to confirm service completion through the Platform.
7.5 Service Modifications. Company reserves the right to modify, suspend, or discontinue Services at any time without prior notice.
8. DISCLAIMERS AND WARRANTIES
8.1 "AS IS" BASIS. SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
8.2 DISCLAIMER OF WARRANTIES. COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
8.3 NO PERFORMANCE GUARANTEES. COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING: (a) THE PERFORMANCE, PUNCTUALITY, OR QUALITY OF SERVICES PROVIDED BY QUEYER'S; (b) THE AVAILABILITY OF QUEYER'S AT ANY PARTICULAR TIME OR LOCATION; (c) THE ACCURACY OF WAIT TIME ESTIMATES; OR (d) THE POLICIES OR OPERATIONS OF THIRD-PARTY VENUES.
8.4 TECHNOLOGY LIMITATIONS. COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
9. LIMITATION OF LIABILITY
9.1 LIABILITY CAP. TO THE FULLEST EXTENT PERMITTED BY NEVADA LAW, COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
9.2 EXCLUSION OF DAMAGES. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.3 FORCE MAJEURE. COMPANY SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMANCE DUE TO CAUSES BEYOND ITS REASONABLE CONTROL, INCLUDING WITHOUT LIMITATION ACTS OF GOD, NATURAL DISASTERS, GOVERNMENT ACTIONS, LABOR DISPUTES, INTERNET SERVICE INTERRUPTIONS, OR THIRD-PARTY VENUE CLOSURES.
9.4 THIRD-PARTY ACTIONS. COMPANY SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF QUEYER'S, VENUE OPERATORS, OR OTHER THIRD PARTIES.
10. INDEMNIFICATION
10.1 Customer Indemnification. Customer agrees to defend, indemnify, and hold harmless Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or resulting from: (a) Customer's use of the Services; (b) Customer's breach of this Agreement; (c) Customer's violation of any applicable laws or regulations; (d) Customer's interactions with Queyer's or third-party venues; or (e) any inaccurate information provided by Customer.
10.2 Defense Rights. Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by Customer, and Customer shall cooperate with Company's defense of such claims.
11. DISPUTE RESOLUTION
11.1 Binding Arbitration. ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT, EXCEPT THAT EITHER PARTY MAY SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN COURT TO PREVENT ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF INTELLECTUAL PROPERTY RIGHTS.
11.2 Arbitration Procedures. Arbitration shall be conducted in Clark County, Nevada, under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") in effect at the time the dispute arises. The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules.
11.3 Arbitration Costs. Each party shall bear its own costs and attorneys' fees in arbitration unless the arbitrator determines otherwise in accordance with applicable law.
11.4 Class Action Waiver. CUSTOMER AGREES THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CUSTOMER WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
11.5 Jury Trial Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER WAIVES ANY RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT.
12. TERMINATION
12.1 Termination by Company. Company may terminate Customer's access to the Services immediately without notice if Customer breaches this Agreement, engages in fraudulent or illegal conduct, or poses a risk to the safety or security of the Platform or other users.
12.2 Termination by Customer. Customer may terminate this Agreement at any time by ceasing use of the Services and deleting Customer's account.
12.3 Effect of Termination. Upon termination: (a) Customer's right to access and use the Services shall cease immediately; (b) all outstanding payment obligations shall become immediately due and payable; and (c) Sections 8, 9, 10, 11, 13, and 14 shall survive termination.
13. INTELLECTUAL PROPERTY
13.1 Company Rights. Company retains all right, title, and interest in and to the Platform, including all software, technology, trademarks, service marks, trade names, logos, and other intellectual property rights.
13.2 Limited License. Company grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of obtaining Services in accordance with this Agreement.
13.3 Restrictions. Customer shall not: (a) copy, modify, or create derivative works of the Platform; (b) reverse engineer, decompile, or disassemble any portion of the Platform; (c) use the Platform for any commercial purpose other than obtaining Services; or (d) remove or alter any proprietary notices on the Platform.
14. GENERAL PROVISIONS
14.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles.
14.2 Jurisdiction. Subject to Section 11, any legal action or proceeding arising under this Agreement shall be brought exclusively in the federal or state courts located in Clark County, Nevada, and the parties consent to the jurisdiction of such courts.
14.3 Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
14.4 Entire Agreement. This Agreement, together with the Privacy Policy and Refund and Cancellation Policy, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous understandings or agreements, whether written or oral, relating to the subject matter hereof.
14.5 Assignment. Customer may not assign this Agreement without Company's prior written consent. Company may assign this Agreement without restriction.
14.6 Waiver. No waiver by Company of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.
15. MODIFICATIONS
15.1 Amendment Rights. Company reserves the right to modify this Agreement at any time in its sole discretion to reflect changes in law, regulation, or business practices.
15.2 Notice of Changes. Company shall provide thirty (30) days advance notice of material changes to this Agreement by email to Customer's registered email address and by posting notice on the Platform.
15.3 Acceptance of Changes. Customer's continued use of the Services after the effective date of any modifications constitutes acceptance of the modified Agreement.
16. CONTACT INFORMATION
16.1 Customer Service. Customer service inquiries may be directed to support@quey.me or (833) 796-2859.
16.2 Legal Notices. Legal notices and formal communications shall be sent to legal@quey.me.
16.3 Emergency Contact. For safety emergencies during active services, Customer should contact 911 immediately.