Quey Customer Platform Safety And Emergency Response Policy

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Effective Date: September 26, 2025

WHEREAS, Quey, LLC, a Nevada limited liability company ("Company"), operates a digital platform connecting customers with independent contractor Queyer's for line-holding services in Las Vegas, Nevada; and

WHEREAS, Company is committed to customer safety and maintaining comprehensive emergency response procedures for service-related incidents; and

WHEREAS, customers utilizing line-holding services in Las Vegas face unique safety considerations requiring coordinated emergency response and safety protocols;

NOW, THEREFORE, Company hereby establishes this Customer Platform Safety and Emergency Response Policy ("Policy") to govern customer safety procedures and emergency response protocols during service delivery.

1. DEFINITIONS

1.1 "Company" means Quey, LLC, a Nevada limited liability company, and its successors and assigns.

1.2 "Customer" means any individual who uses Company's platform to request line-holding services.

1.3 "Emergency Services" means law enforcement, fire department, emergency medical services, and other first responders in Las Vegas, Nevada.

1.4 "Platform" means Company's website, mobile application, and related systems used to facilitate Services.

1.5 "Queyer" means independent contractors who provide line-holding services through Company's Platform.

1.6 "Safety Incident" means any occurrence during service delivery that poses actual or potential risk to customer safety, security, or well-being.

1.7 "Service Location" means the physical location where line-holding services are provided to Customer.

1.8 "Services" means line-holding and queueing services facilitated by Company's Platform.

2. CUSTOMER SAFETY RESPONSIBILITIES AND OBLIGATIONS

2.1 Personal Safety Awareness. Customer acknowledges sole responsibility for personal safety decisions including: evaluation of Service Location safety and security conditions; assessment of weather conditions and environmental risks; determination of appropriate personal protective measures and equipment; evaluation of personal health conditions that may affect safety during service delivery; and coordination with venue security and management when appropriate.

2.2 Accurate Information Provision. Customer shall provide accurate and complete information regarding: Service Location address and specific location details; timing requirements and expected duration of line-holding services; special circumstances or safety considerations affecting the Service Location; emergency contact information for customer safety purposes; and any health conditions or accessibility requirements affecting service delivery safety.

2.3 Communication During Services. Customer shall maintain communication capability during service delivery including: functional mobile phone with adequate battery power for emergency communication; availability to respond to Queyer communications regarding service delivery; prompt notification to Queyer of any safety concerns or changes in circumstances; immediate notification to Company of any safety incidents or emergencies; and coordination with Queyer for safe handoff procedures upon arrival.

2.4 Venue Policy Compliance. Customer shall ensure compliance with Service Location policies and requirements including: understanding and adherence to venue safety rules and security procedures; coordination with venue management regarding commercial line-holding activities; respect for venue capacity limitations and access restrictions; compliance with venue dress codes and conduct requirements; and assumption of responsibility for any venue policy violations or resulting consequences.

3. LAS VEGAS SAFETY CONSIDERATIONS

3.1 Environmental Safety Risks. Las Vegas presents unique environmental safety challenges that customers should consider: extreme heat conditions exceeding 105°F during summer months requiring hydration and sun protection planning; flash flood risks during monsoon season affecting outdoor venues and transportation; dust storms and high winds creating visibility and respiratory hazards; intense UV exposure requiring protective measures during extended outdoor activities; and air quality variations affecting individuals with respiratory sensitivities.

3.2 Tourist Area Security Considerations. Service Locations in Las Vegas tourist areas present specific security considerations: high pedestrian traffic and crowding increasing risk of theft and pickpocketing; increased presence of intoxicated individuals and disruptive behavior; significant cash transactions and valuable personal items creating robbery risks; unfamiliar visitors requiring enhanced situational awareness and local guidance; and coordination with venue security personnel and law enforcement when necessary.

3.3 Venue-Specific Safety Protocols. Different Las Vegas venues require specific safety awareness: casino properties maintain extensive security systems and policies requiring compliance and coordination; government facilities have enhanced security screening and access restrictions; special event venues may have crowd control measures and emergency evacuation procedures; retail and entertainment venues maintain specific safety policies and capacity limitations; and outdoor venues present weather exposure and environmental safety considerations.

4. SERVICE DELIVERY SAFETY PROCEDURES

4.1 Pre-Service Safety Planning. Prior to service commencement, Customer should: verify Service Location safety conditions and venue policies; confirm weather conditions and environmental safety factors; provide Queyer with accurate location information and safety considerations; establish communication procedures and emergency contact protocols; and coordinate arrival timing to minimize safety risks and ensure smooth handoff procedures.

4.2 Service Monitoring and Communication. During service delivery, Customer shall: maintain communication capability for emergency situations and service coordination; monitor weather conditions and safety alerts affecting the Service Location; coordinate with Queyer regarding any changes in circumstances or safety concerns; respond promptly to Queyer communications regarding service delivery and safety issues; and notify Company immediately of any safety incidents or emergency situations.

4.3 Customer Arrival and Handoff Safety. When arriving at Service Location for handoff, Customer shall: coordinate arrival timing with Queyer to ensure safe and efficient handoff; verify identity and location through established platform procedures; assess safety conditions and venue circumstances before assuming position in line; communicate any safety concerns or changes in circumstances to Queyer and Company; and assume responsibility for personal safety following completion of handoff procedures.

4.4 Emergency Situation Response. In emergency situations affecting customer safety, Customer shall: contact 911 immediately for life-threatening emergencies or immediate safety threats; notify Company's emergency hotline for service-related safety incidents; coordinate with venue security and emergency responders as appropriate; provide assistance to Queyer when safe and appropriate to do so; and document emergency circumstances for incident reporting and resolution purposes.

5. EMERGENCY RESPONSE PROCEDURES

5.1 Emergency Classification for Customer Incidents. Emergency situations affecting customers are classified as follows: Critical Emergencies involving immediate threats to customer life or safety, medical emergencies requiring immediate intervention, active violence or criminal activity, or natural disasters and severe weather emergencies; Urgent Situations involving non-life-threatening injuries, harassment or threatening behavior directed at customers, venue evacuations or security incidents, or equipment failures creating safety hazards for customers; and Safety Concerns involving minor injuries not requiring medical attention, property damage or theft affecting customers, venue policy violations affecting customer safety, or concerning behavior requiring monitoring and intervention.

5.2 Immediate Emergency Response. Upon customer report of emergency situations, Company shall: activate emergency response procedures within five (5) minutes of notification; coordinate with Emergency Services when life safety is at risk; notify designated customer emergency contacts when appropriate; dispatch customer service representatives to provide assistance and coordination; and document emergency circumstances and response actions for incident resolution and analysis.

5.3 Customer Emergency Support Services. Company provides emergency support for customers including: twenty-four (24) hour emergency hotline for immediate safety assistance; coordination with Emergency Services and venue security when required; emergency contact notification and family communication when appropriate; alternative transportation assistance when customer safety is affected; and ongoing customer support throughout emergency response and resolution.

5.4 Emergency Communication Protocols. Company maintains emergency communication procedures including: immediate notification systems for widespread safety alerts affecting multiple customers; coordination with local Emergency Services and emergency management agencies; communication with venue management and security personnel when appropriate; customer family notification procedures for serious emergency situations; and media coordination and public communication when emergency situations affect Company operations.

6. WEATHER AND ENVIRONMENTAL EMERGENCY PROCEDURES

6.1 Extreme Heat Emergency Response. During extreme heat conditions exceeding 110°F, Company shall: issue heat safety warnings to customers and recommend service modifications; coordinate with Queyer's to provide enhanced safety monitoring and customer welfare checks; recommend indoor venue alternatives when outdoor line-holding presents heat safety risks; provide customers with heat safety information and emergency contact procedures; and suspend outdoor services when temperatures create unreasonable safety risks for customers.

6.2 Severe Weather Emergency Procedures. For severe weather affecting customer safety, Company shall: monitor National Weather Service alerts and warnings affecting Las Vegas service areas; issue weather safety alerts to customers with active service requests; coordinate with Queyer's for customer safety assessment and emergency shelter when necessary; provide alternative indoor venue recommendations when weather conditions affect outdoor services; and suspend services when weather conditions create unreasonable safety risks for customers or Queyer's.

6.3 Flash Flood and Water Emergency Response. During flash flood warnings or water emergencies, Company shall: immediately suspend services in flood-prone areas and low-lying locations; coordinate with Emergency Services for customer evacuation assistance when necessary; provide customers with alternative transportation and safety information; monitor road conditions and transportation safety affecting customer access to Service Locations; and coordinate with venue management for customer shelter and safety assistance.

7. MEDICAL EMERGENCY RESPONSE

7.1 Customer Medical Emergency Classification. Medical emergencies involving customers are classified as: Life-Threatening Emergencies including cardiac arrest, stroke, severe trauma, severe allergic reactions, drug overdose, heat stroke, or other conditions requiring immediate medical intervention; Urgent Medical Situations including chest pain, difficulty breathing, head injuries, severe bleeding, loss of consciousness, or mental health crises requiring prompt medical evaluation; and Non-Emergency Medical Situations including minor injuries, mild dehydration, minor allergic reactions, or general illness not requiring immediate medical attention.

7.2 Medical Emergency Response Procedures. For customer medical emergencies, Company shall: ensure 911 is contacted immediately for life-threatening situations; coordinate with Queyer to provide immediate assistance when safe and appropriate; notify customer emergency contacts and provide family communication support; coordinate with Emergency Medical Services for customer transport and treatment; and provide ongoing customer support throughout medical emergency response and recovery.

7.3 Customer Medical Information and Privacy. During medical emergencies, Company shall: protect customer medical privacy while providing necessary emergency information to responders; share only essential information required for emergency medical treatment; coordinate with healthcare facilities for ongoing customer care when appropriate; maintain confidentiality of customer medical information and emergency circumstances; and document medical emergency response actions for quality improvement and legal compliance.

8. SECURITY INCIDENT AND CRIME RESPONSE

8.1 Customer Security Incident Classification. Security incidents affecting customers include: Serious Criminal Activity involving robbery, assault, stalking, harassment, or other crimes against customers; Property Crime involving theft of customer property, vandalism, or other property-related crimes; Threatening Behavior involving harassment, intimidation, or concerning behavior directed at customers; and Venue Security Incidents involving casino security issues, government facility security concerns, or other venue-specific security matters affecting customers.

8.2 Crime Response and Law Enforcement Coordination. For criminal activity affecting customers, Company shall: ensure customer safety is the immediate priority in all crime response activities; coordinate with law enforcement agencies for crime reporting and investigation; assist customers with police report filing and victim services coordination; provide customer support and assistance throughout law enforcement investigation process; and coordinate with venue security and management for ongoing customer safety and security.

8.3 Customer Victim Support Services. Company provides victim support services including: immediate customer safety assessment and emergency assistance; coordination with victim services organizations and law enforcement victim advocates; assistance with insurance claims and property loss documentation; emotional support and counseling service referrals when appropriate; and ongoing customer service and platform support throughout incident resolution.

9. VENUE COORDINATION AND EMERGENCY RESPONSE

9.1 Casino and Gaming Facility Emergency Response. For emergencies at casino and gaming venues, Company shall: coordinate immediately with casino security personnel and management; comply with casino emergency procedures and evacuation protocols; assist customers with navigation of casino security requirements and emergency procedures; coordinate with gaming commission authorities when required; and provide alternative service arrangements when casino security incidents affect service delivery.

9.2 Government Facility Emergency Response. For emergencies at government facilities, Company shall: coordinate with federal, state, and local security personnel immediately; comply with enhanced security protocols and emergency procedures; assist customers with security screening and emergency evacuation when required; coordinate with appropriate government authorities for incident reporting and resolution; and provide alternative service arrangements when government facility security affects service delivery.

9.3 Special Event and Entertainment Venue Emergency Response. For emergencies at special events and entertainment venues, Company shall: coordinate with event security and management personnel; assist customers with crowd management and emergency evacuation procedures; provide alternative transportation and safety assistance when events affect customer access; coordinate with event authorities for incident reporting and customer assistance; and monitor event safety conditions and capacity limitations affecting customer safety.

10. CUSTOMER COMMUNICATION AND SUPPORT

10.1 Emergency Communication Systems. Company maintains emergency communication capabilities including: twenty-four (24) hour emergency hotline for immediate customer safety assistance; SMS and email emergency notification systems for safety alerts and updates; mobile application emergency features for immediate assistance requests; coordination with Emergency Services and venue security for customer emergency response; and family notification procedures for serious emergency situations affecting customers.

10.2 Customer Safety Education and Information. Company provides customers with safety education including: Las Vegas-specific safety tips and awareness information for tourists and visitors; venue safety guidelines and security procedures for different types of Service Locations; weather safety information and emergency preparedness guidance; personal safety recommendations for line-holding and queue situations; and emergency contact information and procedures for various types of safety incidents.

10.3 Ongoing Customer Support During Emergencies. Company provides continuous customer support including: regular updates on emergency situation status and resolution progress; coordination with family members and emergency contacts when appropriate; assistance with alternative transportation and accommodation when emergency situations affect customer plans; coordination with insurance companies and travel assistance services when appropriate; and follow-up support and assistance throughout emergency incident resolution.

11. THIRD-PARTY COORDINATION AND EMERGENCY SERVICES

11.1 Las Vegas Emergency Services Coordination. Company maintains coordination relationships with: Las Vegas Metropolitan Police Department for crime response and customer safety; Clark County Fire Department for fire and rescue emergency response; Emergency Medical Services for medical emergency response and customer medical assistance; Clark County Emergency Management for disaster response and community emergency coordination; and Nevada Highway Patrol for transportation emergencies and customer assistance.

11.2 Venue Management and Security Coordination. Company coordinates with venue management including: casino security departments for customer safety and emergency response at gaming properties; government facility security for customer assistance at federal, state, and local government offices; special event security for customer safety at entertainment and sporting venues; retail and commercial facility security for customer assistance at shopping and business locations; and private venue management for customer safety and emergency response coordination.

11.3 Tourism and Visitor Services Coordination. Company coordinates with Las Vegas tourism organizations including: Las Vegas Convention and Visitors Authority for tourist safety information and assistance; hotel and resort security for customer accommodation and safety assistance; transportation services for customer emergency transportation and assistance; travel insurance companies for customer emergency coverage and claims assistance; and consular services for international customer emergency assistance when appropriate.

12. BUSINESS CONTINUITY AND SERVICE RESTORATION

12.1 Customer Service Continuity During Emergencies. Company maintains service continuity procedures including: alternative customer communication channels during system outages or emergencies; backup customer service capabilities through telephone and email support; coordination with Queyer's for alternative service delivery when venue emergencies affect normal operations; customer rebooking and service credit procedures when emergencies prevent service completion; and priority customer service for customers affected by emergency situations.

12.2 Post-Emergency Service Restoration. Following emergency situations, Company shall: assess customer safety and service delivery capability before resuming normal operations; coordinate with venue management and Emergency Services for safety clearance before service resumption; provide customers with updated safety information and service availability; offer service credits or rebooking for customers affected by emergency service interruptions; and implement improved safety procedures based on emergency response lessons learned.

13. CUSTOMER SAFETY TRAINING AND EDUCATION

13.1 Customer Safety Information Provision. Company provides customers with comprehensive safety information including: pre-service safety briefings covering venue-specific safety considerations and emergency procedures; Las Vegas safety tips for tourists and visitors unfamiliar with local conditions; weather safety information and recommendations for seasonal safety considerations; personal safety guidelines for line-holding situations and queue management; and emergency contact information and procedures for various types of safety incidents.

13.2 Customer Emergency Preparedness Education. Company educates customers about emergency preparedness including: emergency contact information and procedures for contacting Company and Emergency Services; personal emergency planning and preparation recommendations; weather emergency preparedness and safety planning; personal safety equipment and protection recommendations; and coordination procedures with Queyer's and venue personnel during emergency situations.

14. POLICY INTEGRATION AND LEGAL COMPLIANCE

14.1 Integration with Customer Terms of Service. This Policy supplements Company's Customer Terms of Service and establishes specific safety procedures and emergency response protocols. The Terms of Service govern the overall customer relationship and liability limitations, while this Policy provides detailed safety and emergency response procedures.

14.2 Nevada Law Compliance. This Policy complies with Nevada safety and emergency response requirements including: coordination with Nevada emergency management and disaster response agencies; compliance with Nevada occupational safety and health requirements affecting customer safety; adherence to Nevada consumer protection laws regarding customer safety and emergency response; and coordination with Nevada tourism and visitor safety programs and requirements.

14.3 Liability Limitations and Customer Responsibility. Customer acknowledges that: Company's role is limited to platform facilitation and emergency response coordination; customers assume primary responsibility for personal safety decisions and risk assessment; Company cannot guarantee customer safety or prevent all emergency situations; customers are responsible for compliance with venue policies and emergency procedures; and Company's liability for customer safety is limited as set forth in the Customer Terms of Service.

15. CONTACT INFORMATION AND EMERGENCY PROCEDURES

15.1 Emergency Contact Information. For immediate emergency assistance: Life-Threatening Emergencies: Contact 911 immediately for police, fire, or medical emergencies.

15.2 Non-Emergency Safety Support. For non-emergency safety concerns and information: Customer Safety Email: customer-safety@quey.me for safety questions and incident reporting; Customer Service: (833) 796-2859 for general safety questions and venue information; Safety Information: Available through Company's website and mobile application safety resources; Venue Safety Questions: Customer service can provide venue-specific safety information and recommendations.

15.3 Las Vegas Emergency Resources. Additional emergency resources for customers: Las Vegas Metro Police Non-Emergency: (702) 828-3111; Clark County Fire Non-Emergency: (702) 455-7311; Poison Control: 1-800-222-1222; Nevada 511 Traffic Information: Dial 511 for road conditions and transportation emergencies; Las Vegas Convention and Visitors Authority: (702) 892-0711 for tourist assistance and information.